![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Dear Customers:
I have gotten dinged for not doing enough security. 3 dings and I am out a job. Therefore, I get quite picky if the name you give me is not the name that is your name with my company.
An example. No sir, that is not the name that appears when you sign into your account. Your wife understood it, she figured out what you needed to do (I told you too but you were too hard headed to listen to me). No, I could not give you hints to the correct name. Yes, I would get fired, want me to read the verifying security verbage? Sir, do you not understand this is for our own piece of mind. Anyone could have gotten ahold of a packing slip that gave your name and address but they would not have known your screen name. Finding an email address is simple. It is called Security for a reason.
Sir, you are calling me 14 days after you got the email saying your order was canceled. The vendor didn't think it was a valid address. Take it up wih them.
Yes, I am in the United States. I am in Washington. I'm sorry you spoke with Canada, Manila twice. We have call centers all over, I can not guarantee that you will get "an American". I can tell from your last name that at some point in your ancestry, we were discriminated against and did have mass genocide. Lets not get so high and mighty here. I will refund your money on the order you didn't get. If you still was to close your account with us, I need to send you an email explaining the ramifications of such a decision, including losing the two orders that are still out there. Thank you for your apology. It is not often a customer apologizes for their rude behavior.
Really, you don't need to be calling us every hour to make sure we got your order. We did, it is processing fine.
I know you are lonely and might very well be on some serious meds (and need to be). But I can't spend an hour discussing if I would rather live in an apartment or a house, what kind of car I would buy, if the pots and pans you are looking at are good. Others say you have several personalities. I only saw 2, the whiny one which might have been the teenager one and the one who wanted to go back to school and such psychology.
Lady, if I bend over backwards, refund you $30.00 against your account, give you $20.00 in promos, you do not have the right to give me a no when asked if I was helpful. I could have told you too bad, so sad but I bent over backwards. No good deed goes unpunished.
Cross posted to customers suck.
An example. No sir, that is not the name that appears when you sign into your account. Your wife understood it, she figured out what you needed to do (I told you too but you were too hard headed to listen to me). No, I could not give you hints to the correct name. Yes, I would get fired, want me to read the verifying security verbage? Sir, do you not understand this is for our own piece of mind. Anyone could have gotten ahold of a packing slip that gave your name and address but they would not have known your screen name. Finding an email address is simple. It is called Security for a reason.
Sir, you are calling me 14 days after you got the email saying your order was canceled. The vendor didn't think it was a valid address. Take it up wih them.
Yes, I am in the United States. I am in Washington. I'm sorry you spoke with Canada, Manila twice. We have call centers all over, I can not guarantee that you will get "an American". I can tell from your last name that at some point in your ancestry, we were discriminated against and did have mass genocide. Lets not get so high and mighty here. I will refund your money on the order you didn't get. If you still was to close your account with us, I need to send you an email explaining the ramifications of such a decision, including losing the two orders that are still out there. Thank you for your apology. It is not often a customer apologizes for their rude behavior.
Really, you don't need to be calling us every hour to make sure we got your order. We did, it is processing fine.
I know you are lonely and might very well be on some serious meds (and need to be). But I can't spend an hour discussing if I would rather live in an apartment or a house, what kind of car I would buy, if the pots and pans you are looking at are good. Others say you have several personalities. I only saw 2, the whiny one which might have been the teenager one and the one who wanted to go back to school and such psychology.
Lady, if I bend over backwards, refund you $30.00 against your account, give you $20.00 in promos, you do not have the right to give me a no when asked if I was helpful. I could have told you too bad, so sad but I bent over backwards. No good deed goes unpunished.
Cross posted to customers suck.
no subject
no subject
no subject
no subject
no subject
no subject
no subject
We all got nice laptop bags for Christmas with the name of my company and Holiday 2006 on it.
Benefits are great. First day hired (orientation), we got 1000 worth of stock. Fully vested after 2 years. They paid for orientation time unlike West. No dress code. I do pajama days quite often. They really work with you to make sure you succeed. We have the ability to give the customer promotion money, refund shipping, discount the price, etc. Very customer centric.
Most of the callers are fine. 97% of our shipments are fine. We just get the 3% who for the most part can be pacified. There is still the small percentage of asshats.
no subject
no subject
allmost people suck!no subject